DES MOINES, IA, October 25, 2009– CustomerVision Inc. today announced that it has been profiled for the third consecutive year in Gartner’s recently released Magic Quadrant for Social Software.

According to Gartner, "The social software market is not a homogeneous one. Buyers are evaluating products that will be deployed internally for employees differently from those aimed at external participants. In this 2009 assessment we focus on the market segment that contains products targeted at or employed primarily for use in the workplace."  CustomerVision is a powerful Web 2.0 social networking and knowledge management solution creating an informal sharing and communication platform that improves the way people work, communicate and learn.

What Gartner says about CustomerVision

• CustomerVision offers a broad collaboration and networking platform, and is strong in social feedback and knowledge capture and sharing. 

• It has a good mix of customers using the product for both internal and external collaboration.

• The product is available as a hosted service or on-premises installation and can be deployed rapidly and little to no IT involvement.

"CustomerVision successfully works with enterprise and SMB clients embarking in the Web 2.0 space with a focus on delivering out-of-the-box solution for real-time social learning and knowledge management for teams like; Customer Service, Sales, and Corporate Communications, said Cindy Rockwell, CEO, CustomerVision Inc.   Our focus is on business-user deployments without the need to involve IT to accomplish their real-time collaboration and information sharing needs."

CustomerVision Overview

CustomerVision helps businesses improve their communication and knowledge sharing initiatives by focusing on the applications that have proven to be the highest value applications of social networking and knowledge management technology. These include Sales & Marketing Communication, Employee Informal Learning (Social Learning), Knowledge Management and Rapid Intranet/Extranet Web Development. All of these areas have proven to have a high success rate and a large return on investment. CustomerVision brings its knowledge and experience in helping corporations focus on the quickest, highest value, implementations which considerably reduces the risk and uncertainty of a new knowledge sharing initiative and helps guarantee significant, measurable corporate results.

CustomerVision brings together the best features of traditional knowledge and content management solutions with emerging collaboration technologies such as blogs, wikis, widgets, mashups and RSS, coupled with a unique workflow component for tacit knowledge capture; "Ask the Expert".